Terms and Conditions

Last updated: 14th April 2025

Welcome to TicketPool.co.uk – your trusted platform for ticketing services. By using our website and services, you agree to the following terms and conditions:

1. About Us

TicketPool.co.uk (“we”, “our”, “us”) is a ticketing platform that helps event organisers sell tickets to events. We act as an intermediary and are not responsible for the event experience, cancellations, or changes made by organisers.

2. Your Use of the Website

• You agree to use TicketPool.co.uk only for lawful purposes.

• You must not misuse our services, attempt to gain unauthorised access to our systems, or disrupt the site’s operation.

• You are responsible for keeping your account details safe.

3. Ticket Purchases

• All ticket purchases are subject to availability and the terms set by the individual event organiser.

• Tickets are non-refundable unless stated otherwise by the organiser.

• TicketPool is not responsible for event cancellations, postponements, or changes.

• You agree to provide accurate and complete information when purchasing.

4. Fees and Charges

• A booking or service fee may be applied at checkout.

• Prices are set by the event organiser and may include taxes or surcharges.

5. Event Organisers

• If you are an organiser, you are responsible for the accuracy of event details, ticket pricing, refund policies, and event delivery.

• TicketPool provides the technology to sell tickets but is not liable for any issues related to the running of your event.

6. Refunds & Cancellations

• Refund policies vary per event and are determined by the event organiser.

• TicketPool will facilitate refunds only if authorised by the organiser.

• In case of event cancellation, we will notify ticket holders based on the information provided by the organiser.

7. Intellectual Property

• All content on TicketPool.co.uk (text, images, logos, etc.) is owned by us or used with permission. You may not copy, distribute, or exploit any content without written consent.

8. Limitation of Liability

• TicketPool is not liable for any loss, injury, or damage related to your use of the platform or attendance at an event.

• We are not responsible for acts, omissions, or errors of event organisers or third parties.

9. Privacy

• Your use of our platform is also subject to our Privacy Policy.

• We do not sell or share your personal data without your consent.

10. Changes to Terms

We may update these terms from time to time. Continued use of the website implies acceptance of the updated terms.

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England.

Contact Us

For questions or concerns, email: admin@ticketpool.co.uk